UltraFibre Support
Support
Help with your UltraFibre connection, Wi-Fi, router and optical fibre equipment.
Network Status
Open the live UltraFibre network status page.
Wi-FiWi-Fi Support
Speed testing, interference and improving home coverage.
RoutersRouter Help
Setup notes for ASUS, TP-Link, Tenda and Tenda Mesh.
FTTPFibre ONT – Type 1
Check normal lights, power and loss-of-signal faults.
FraserburghStonehavenMemsie FTTPFibre ONT – Type 2
Status light guidance for the Adtran ONT model.
Peterhead 5GUltra 5G
Basic reconnection guidance for Ultra 5G equipment.
Need more help?
Restart the affected equipment once, allow several minutes for reconnection, and then contact support if the fault remains.
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